Returns & Refunds policy

Thank you for choosing Sentineli. We strive to provide reliable and valuable services to all our users. If you’re not entirely satisfied with your purchase, we’re here to help.

💰 Refund Eligibility

We offer refunds under the following conditions:

1. Subscription-Based Services (if applicable):

   • You may request a full refund within 7 days of your initial purchase.

   • Refunds are not available for renewals or mid-cycle cancellations after the initial 7-day window.

2. One-Time Purchases:

   • Refunds can be requested within 7 days of purchase, provided the product or service has not been fully delivered or used.

3. Service Failures:

   • If our platform experiences a service outage or technical failure that prevents access to essential features, you may be eligible for a pro-rated refund based on downtime.

❌ Non-Refundable Situations

We do not provide refunds in the following cases:

• Change of mind after the refund window has passed

• Partial use of a subscription after the refund period

• User violations of our Terms of Service or Acceptable Use Policy

• Issues caused by third-party tools or services

🔄 Cancellations

• You can cancel your subscription at any time via your account settings.

• Cancelling a subscription does not trigger a refund unless it falls under the refund eligibility period.

• Your account will remain active until the end of the billing cycle.
  

📝 How to Request a Refund

To request a refund, please contact us at: billing@sentineli.com Or via our Help Center

Please include:

• Your full name

• Email used for purchase

• Reason for refund request

• Order ID or invoice number

We aim to process all eligible refunds within 5–7 business days.

🛡️ Our Commitment

We value your satisfaction and strive to provide a transparent and fair refund process. If you have questions or concerns, our support team is happy to help.